Privacy Policy — c77c VIP Betting Platform
At c77c, protecting your personal data is a responsibility we take seriously. This Privacy Policy explains exactly what information we collect when you use our platform, how we use and store that data, who we share it with, and what rights you hold as a registered user. We encourage all players to read this document in full before creating an account.
How c77c Handles Your Information
Six core principles that underpin every data decision at c77c. These commitments apply to all registered users across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.
Data Minimisation
c77c collects only the personal information strictly necessary to provide our services, verify your identity, process transactions, and comply with applicable legal obligations. We do not harvest data speculatively.
End-to-End Encryption
All data transmitted between your device and the c77c platform is protected using 256-bit SSL/TLS encryption. Sensitive stored data — including financial records and KYC documents — is encrypted at rest using industry-standard protocols.
Your Rights Over Your Data
Registered c77c users hold the right to access, correct, and request deletion of their personal data. You may also withdraw consent for optional processing, request data portability, and object to specific uses of your information at any time.
No Third-Party Sale
c77c does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Data shared with our service providers is governed by strict contractual obligations limiting its use solely to delivering our platform services.
Purpose Limitation
Personal data collected for one purpose will not be repurposed for an unrelated activity without your explicit consent. We document the legal basis for each category of data processing and make those bases available to users upon request.
Regular Policy Reviews
This Privacy Policy is reviewed and updated at least annually, and whenever significant changes to our data practices occur. We notify registered users of material amendments via email and by displaying a prominent notice on the c77c platform.
- 1. Introduction
- 2. Data Controller
- 3. Data We Collect
- 4. How We Collect Data
- 5. How We Use Your Data
- 6. Legal Bases for Processing
- 7. Data Sharing
- 8. Cookies and Tracking
- 9. Data Retention
- 10. Data Security
- 11. Your Rights
- 12. Children and Minors
- 13. International Transfers
- 14. Amendments
- 15. Contact Us
c77c ("we", "us", "our") operates Bangladesh's premier VIP online betting and casino platform, accessible at https://c77c.io. We are committed to protecting the privacy and personal data of every individual who visits, registers on, or otherwise interacts with the c77c platform. This Privacy Policy sets out in clear and transparent terms how we collect, use, store, process, and share personal information in connection with the services we provide.
This policy applies to all users of the c77c platform, including registered account holders, visitors who browse the platform without registering, and individuals who contact us via support channels. It covers data processing activities carried out through the c77c website, any associated mobile-optimised interface, and all related communication channels including email and live chat.
By accessing the c77c platform or creating a registered account, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the data practices described in this document, you should not use the c77c platform or register an account.
Commitment to Transparency: c77c believes that privacy is a fundamental right. We are committed to giving you clear, honest, and accessible information about how your personal data is handled — not buried in impenetrable legal language, but explained in straightforward English that any c77c user can understand and act upon.
For the purposes of this Privacy Policy, c77c acts as the data controller in respect of the personal information collected through the c77c platform. As data controller, c77c determines the purposes for which and the means by which personal data is processed.
All data protection enquiries, requests to exercise your rights, and formal privacy complaints should be directed to the c77c data protection team. You may contact us at any time using the details provided in Section 15 (Contact Us) of this policy. c77c aims to respond to all privacy-related requests within 30 days of receipt.
Data Protection Contact: For all privacy and data protection matters, please email us at [email protected] with the subject line "Data Protection Request" and a clear description of your query. This address is provided as plain text only and is not a clickable link.
c77c collects personal data across several categories depending on how you interact with the platform. The table below summarises the main categories of data we collect and provides examples of the specific data points within each category.
| Category | Data Points Collected | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National ID number, passport number, photograph | Registration and KYC verification |
| Contact Data | Email address, Bangladeshi mobile number, residential address (district, city, postal code) | Registration and account updates |
| Financial Data | Payment method identifiers (bKash/Nagad/Rocket/Upay mobile numbers), transaction history, deposit and withdrawal records, BDT account balances | Deposits, withdrawals, and KYC |
| Gaming and Betting Data | Bet history, game session logs, wagering amounts, win/loss records, bonus usage history, VIP tier status | Active platform use |
| Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, session duration, page interaction logs | Automatic collection on platform access |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions, complaint records | Customer support interactions |
| Responsible Gaming Data | Deposit limit settings, self-exclusion status, session reminder preferences, reality check configuration | Responsible gaming tool usage |
c77c does not intentionally collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, health data, or biometric data) unless this is strictly required for identity verification purposes, in which case it will be handled with heightened security measures and retained only for as long as legally necessary.
c77c collects personal data through the following means:
- Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, placing a bet, contacting support, or participating in a promotion.
- Automated technologies: Data collected automatically as you navigate the c77c platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for full details on cookies.
- Third-party providers: Data received from identity verification services, payment processors (including bKash, Nagad, Rocket, and Upay gateway systems), fraud detection providers, and data analytics partners who assist us in operating the platform securely.
- Publicly available sources: In limited circumstances related to fraud prevention and regulatory compliance, c77c may cross-reference data against publicly available records or commercially available databases.
Mobile Network Data: Because bKash, Nagad, and Rocket are mobile financial services (MFS) operated by Bangladeshi telecoms and banking entities, certain transaction metadata associated with your MFS account may be shared with c77c as part of payment processing. This data is used exclusively for transaction verification and fraud prevention.
c77c uses personal data for the following purposes:
- Account management: Creating and maintaining your registered account, processing login authentication, and enabling access to platform features.
- Identity verification and KYC: Verifying your identity and age (21+ requirement), preventing underage gambling, and complying with anti-money laundering obligations.
- Transaction processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and any other supported payment methods; maintaining accurate financial records; investigating disputed transactions.
- Service delivery: Providing access to cricket betting markets, live casino games, slot games, VIP programme features, and all other c77c platform services.
- Customer support: Responding to enquiries, resolving complaints, providing account assistance, and maintaining records of support interactions for quality assurance purposes.
- Responsible gaming: Monitoring gaming behaviour to identify indicators of problem gambling, enforcing deposit limits and self-exclusion orders, and proactively reaching out to users who may need responsible gaming support.
- Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised account access, money laundering, bonus abuse, and other prohibited conduct outlined in our Terms and Conditions.
- Platform improvement: Analysing aggregated usage data to improve the platform's design, game selection, payment processes, and overall user experience.
- Marketing communications: Where you have given explicit consent, sending you promotional offers, bonus notifications, and information about new games or features. You may opt out of marketing communications at any time.
- Legal compliance: Retaining records as required by applicable law, responding to legal requests from competent authorities, and enforcing our Terms and Conditions.
c77c processes personal data only where a valid legal basis exists. The primary legal bases we rely upon are:
- Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions you accepted when registering — including account management, transaction processing, and service delivery.
- Legal obligation: Processing required to comply with applicable legal requirements, including KYC/AML obligations, age verification requirements, and record-keeping duties.
- Legitimate interests: Processing carried out for c77c's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your rights and interests.
- Consent: Processing carried out on the basis of your freely given, informed, and explicit consent — primarily for optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Withdrawing Consent: To withdraw consent for marketing communications, log in to your c77c account, navigate to your communication preferences in the account settings area, and update your preferences. Alternatively, contact our support team at [email protected]. Withdrawal of marketing consent does not affect your account's operational status.
c77c does not sell your personal data to any third party for commercial gain. We share personal data only in the following limited and controlled circumstances:
- Payment processors: Transaction data shared with bKash, Nagad, Rocket, Upay, and other payment gateway operators strictly for the purpose of processing your deposits and withdrawals.
- Identity verification services: KYC documents shared with authorised third-party identity verification providers solely for the purpose of verifying your identity and age in compliance with our obligations.
- Game providers: Limited technical identifiers (such as a session token and region code) shared with game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe to enable delivery of their games within the c77c platform. These providers do not receive your full identity data.
- Fraud detection and security providers: Technical data shared with specialist fraud prevention services to identify and block malicious activity, account takeovers, and financial crimes.
- Legal and regulatory authorities: Personal data disclosed to law enforcement, regulatory bodies, or courts when legally required to do so or when disclosure is necessary to protect the rights and safety of c77c or its users.
- Professional advisers: In limited circumstances, data may be shared with c77c's legal counsel, auditors, or insurers under strict confidentiality obligations.
No Data Sales: c77c strictly prohibits the sale, rental, or trading of user personal data to advertisers, data brokers, or any commercial third party. Any service provider receiving user data from c77c is bound by a data processing agreement that restricts use to the specific purpose for which data was shared.
c77c uses cookies and similar tracking technologies to ensure the platform functions correctly, to improve your experience, and to gather analytical insights. Cookies are small text files placed on your device when you visit the c77c platform. They do not contain executable code and cannot be used to access other data on your device.
The categories of cookies used by c77c are as follows:
- Strictly necessary cookies: Essential for the platform to operate. These enable core functions such as session management, login authentication, bet placement, and transaction processing. They cannot be disabled without breaking platform functionality.
- Performance and analytics cookies: Used to collect anonymised or aggregated data about how users interact with the platform, which pages are most visited, and where users encounter difficulties. This data is used to improve the platform and never to identify individual users.
- Functional cookies: Enable the platform to remember your preferences such as language settings, display options, and your most recently visited game categories.
- Security cookies: Used to detect and prevent fraudulent or malicious activity, including session hijacking, unauthorised account access, and automated bot activity.
Cookie Control: You may adjust your browser settings to block or delete cookies at any time. However, disabling strictly necessary cookies will impair your ability to use the c77c platform, including logging in and placing bets. Performance and functional cookies can be disabled without affecting core platform functionality.
c77c does not use third-party advertising cookies or behavioural targeting cookies that track your activity across external websites.
c77c retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Legal compliance, audit, and dispute resolution |
| Financial transaction records | 7 years from transaction date | Anti-money laundering and regulatory obligations |
| KYC documents | 5 years from account closure | Identity verification audit trail |
| Betting and gaming records | 3 years from date of activity | Dispute resolution and responsible gaming monitoring |
| Support communications | 3 years from last interaction | Quality assurance and complaint management |
| Technical and log data | 12 months from collection | Security monitoring and fraud detection |
| Marketing preferences | Until consent withdrawn or account closed | Consent management |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual user. Where legal proceedings or regulatory investigations are ongoing, relevant data may be retained beyond standard retention periods until those proceedings are resolved.
c77c implements comprehensive technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure, or destruction. Our security framework includes:
- Encryption in transit: All data transmitted between your device and the c77c platform is protected by 256-bit SSL/TLS encryption. Our platform enforces HTTPS on all pages and connections.
- Encryption at rest: Sensitive stored data — including KYC documents, financial records, and authentication credentials — is encrypted using AES-256 encryption in our secure data storage systems.
- Access controls: Personal data is accessible only to c77c staff and authorised service providers on a strict need-to-know basis. All internal access to user data is logged and subject to regular audit review.
- Penetration testing: The c77c platform undergoes regular third-party security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses before they can be exploited.
- Incident response: c77c maintains a documented data breach response procedure. In the event of a confirmed personal data breach that poses a risk to users, affected individuals will be notified promptly and appropriate remediation steps taken immediately.
- Two-factor authentication: c77c offers SMS-based two-factor authentication to all registered users. We strongly encourage all players to enable this feature to protect their accounts.
Your Role in Security: While c77c takes all reasonable technical steps to protect your data, account security also depends on you. Always use a strong, unique password for your c77c account. Never share your login credentials with anyone. Contact support immediately if you suspect unauthorised access to your account.
As a registered c77c user, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our data protection team using the details in Section 15. c77c will respond to all valid requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days with prior notification to you.
- Right of access: You have the right to request a copy of the personal data c77c holds about you, along with information about how it is being used and with whom it has been shared.
- Right to rectification: If any personal data held by c77c about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly through your account settings.
- Right to erasure ("right to be forgotten"): In certain circumstances, you have the right to request that c77c delete your personal data. This right is not absolute — legal retention obligations may require us to retain certain data even after account closure.
- Right to restriction of processing: You have the right to request that c77c restrict the processing of your personal data in certain circumstances, for example while a rectification request is being investigated.
- Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
- Right to object: You have the right to object to processing carried out on the basis of legitimate interests. c77c will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
- Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
Identity Verification for Rights Requests: To protect your data from being disclosed to or altered by unauthorised parties, c77c may request proof of identity before processing any data rights request. This is a security measure and not an obstacle to exercising your rights.
The c77c platform is strictly for adults aged 21 years and above. c77c does not knowingly collect, store, or process personal data from any person under the age of 21. The collection of personal data from minors is never intentional and is strictly contrary to our policies.
If c77c becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, void any transactions carried out on that account, and delete all associated personal data as promptly as technically possible. Any real-money funds deposited will be returned to the originating payment method.
Parental Controls: If you believe that a person under the age of 21 has created an account on the c77c platform or accessed it using your credentials, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and act on all such reports as a highest-priority matter.
In the course of operating the c77c platform, personal data may be transferred to, stored in, or processed by systems located outside of Bangladesh. This may occur when data is processed by our third-party technology partners, cloud infrastructure providers, or international game studios such as Pragmatic Play, Evolution Gaming, and NetEnt.
Where personal data is transferred internationally, c77c takes appropriate steps to ensure that such transfers are made only to organisations that provide an adequate level of data protection. These safeguards may include contractual data processing agreements that incorporate internationally recognised data protection standards and security requirements aligned with those applied within Bangladesh.
By using the c77c platform and accepting this Privacy Policy, you acknowledge that your personal data may be transferred internationally as described in this section, subject always to the safeguards outlined above.
c77c reserves the right to amend, update, or replace this Privacy Policy at any time. When material changes are made — particularly changes that affect how your personal data is collected, used, or shared — c77c will notify registered users by email to the address held on record and/or by displaying a prominent notice on the platform for a period of not less than 7 days before the changes take effect.
The date at which this Privacy Policy was most recently reviewed is displayed at the top of the document. Continued use of the c77c platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of any changes.
Version History: If you wish to review a previous version of this Privacy Policy or need clarification on what has changed between versions, please contact our data protection team at [email protected] and we will provide the requested information within 10 business days.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way c77c handles your personal data, please do not hesitate to get in touch with our data protection team. We are committed to addressing all privacy-related enquiries promptly and transparently.
You may contact c77c on data protection matters using the following details:
- Email: [email protected] (subject line: "Privacy / Data Protection")
- Platform: Via the live chat support function available within your registered c77c account
- Response time: We aim to acknowledge all privacy enquiries within 2 business days and provide a full response within 30 calendar days
All contact details above are provided as plain text only. Email addresses on this page are not clickable links and cannot be used with mailto: protocols. Please copy the address manually into your email client to get in touch.
Complaints: If you are not satisfied with c77c's response to a privacy concern or believe that your data is being handled unlawfully, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. c77c will cooperate fully with any such regulatory enquiry.
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